Terms and Conditions

These terms of service page outline your use to the Sportzing website. We may change some or all of the Conditions at any time. If we do, the new Conditions will be posted on the Sportzing website

Your subsequent or continued use of the Sportzing website will constitute your acceptance of any changes. If you object to any changes to the Conditions, you may contact Sportzing on 1800 818 894. These terms and conditions govern your use and access to this website. We hold the right to change any material, products or any information displayed on the website for whatever reason. We may change part or all of the conditions at any time, if we do, the conditions will be posted on this website.

These terms and conditions of use were last updated in February 2016. Disclaimer You use the Sportzing website at your sole risk. Except where expressly stated otherwise, material on the Sportzing website is provided as general information only.

It is not intended as advice and must not be relied upon as such. You should make your own inquiries and take independent advice tailored to your specific circumstances prior to making any decisions. We do not make any representation or warranty that any material on the Sportzing website will be reliable, accurate or complete, nor do we accept any responsibility arising in any way from errors or omissions.

We are not liable for loss resulting from any action or decision by you in reliance on the material on the Sportzing website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.

Prices and product information on the website may change at any time, some product pricing and information on our website has been given to us by a third party, we are not liable for loss resulting from any action or decision by you in reliance on the pricing or information you may have viewed or received.

WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your statutory rights, Sportzing Tennis offers a 12 month warranty on all products used for the intended use from the date of purchase (unless noted otherwise).

The Sportzing Tennis warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by using the equipment in a manner outside that described in the instructions. The Sportzing Tennis warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Sportzing Tennis to provide service (not including standard periodic maintenance).

Should your part or product arrive with a manufacturer's fault please contact us to discuss a resolution prior to using the item.

Until the nature of any fault is determined, the resolution Sportzing Tennis can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. In the case of a minor failure, the Sportzing Tennis warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Should you wish to claim a warranty on your item, please email headoffice@sportzing.com.au or call 1800 818 894

BILLING

All products require full payment prior to shipping, pickup or delivery. Payment can be made via PayPal, Direct Deposit or Credit Card.

RETURNS/REFUND POLICY

Sportzing Tennis returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned i.e dropped off. For items collected from our warehouse, it is generally the buyer's responsibility to return the item for a warranty claim (exceptions apply). You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, Sportzing Tennis may provide details allowing the return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).

Returns are accepted in line with our warranty conditions.

Should you wish to return a faulty item, please email headoffice@sportzing.com.au or call 1800 818 894

Photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.

If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).

While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.